Turning Community into Commerce
Copyright © 2023 SQUADDED. All rights reserved.
Last updated: March 7th, 2022
This Privacy Policy is meant to help you understand how Squad Experience Ltd. (together, “Squadded”, “we”, “our” or “us”) collect, store, use and disclose the following types of personal data from or about you (“you”):
Specifically, this Privacy Policy describes:
Please read this Privacy Policy carefully, so you can understand our practices and your rights in relation to personal data. “Personal Data” or “Personal Information” means any information that can be used, alone or together with other data, to uniquely identify any living human being and any information deemed as Personally Identifiable Information by privacy laws. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant to GDPR-protected individuals. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
Squadded makes available to you the Platform (as described below).Also, Squadded provides services and products to its customers (the “Merchant(s)”). For example, you can make use of Squadded’s Platform on the website and/or e-commerce platform of the Merchants. If you are an individual using Squadded’s Platform, please note that Squadded is a data controller only of the Personal Data detailed in this Privacy Policy. However, we are not responsible for the privacy practices of the Merchants. Accordingly, we encourage you to read the terms and conditions and privacy policies of the Merchants.
1. WHAT PERSONAL DATA WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
This Privacy Policy refers to the following use cases:
Squadded is an e-commerce social solution that allows visitors to shop together with their friends and with the online members of the brand's community on a website (“Platform”).
b) We process Personal Data for the following purposes: We collect this Personal Data in order to be able to review or improve the usage and operations of our Platform, analyze trends, administer the Platform, track users’ navigation around the Platform to provide the best user experience, and gather demographic information. Also, to allow you to create an account, enable you to log in, and to be able to enjoy features available to registered users only, to allow you to invite your friends, shop together, share your wish list, post content and ask third parties for advice and recommendation, to review or improve the usage and operations of our Platform, to find and fix technical issues, to customize your experience, and analyze trends (in an aggregated manner).
c) Legal basis: In the context of the Platform, depending on each case, we rely on consent, processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract(e.g., to provide you a demo) and/or legitimate interest (e.g. to respond to your request).
d) Third parties with whom we share the Personal Data: Please see our cookie policy (https://www.squadded.co/cookies-policy).. We share these Personal Data with 3rd party platforms for the following purposes: AWS, MongoDB Atlas, CRM tools (e.g., Hubspot), Google (e.g., email provider), Google Analytics, Smartlook, Sentry and the relevant Merchants with whom you decide to interact with on their sites
e) Consequences if you do not provide us the Personal Data: Where we do not process this Personal Data, we cannot review or improve the usage and operations of our Platform, analyze trends, administer the Platform, track users’ movement around the Platform, and gather demographic information. Also, we cannot allow you to create an account, enable you to log in, and to be able to enjoy features available to registered users only, allow you to invite your friends to review your wish-list and selected products, invite your friends to make use of the Platform, process your ‘refer a friend’ request, process your wish-list, allow you to share your wish-list with third parties, review or improve the usage and operations of our Platform, find and fix technical issues, customize your experience, and analyze trends (in an aggregated manner)
f) Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Mailchimp and CRM tools (e.g., Hubspot). In addition, in some circumstances you will be able to opt-in to receive marketing communications from the Merchants, if you consent to receive such communications, the Merchant is the responsible party with respect to such marketing communications. You can unsubscribe to our marketing emails at all times by sending a single email with the subject "BLOCK" to privacy@squadded.co.Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
ii. Squadded’s Website:
a) Data collected: When you visit our website (https://www.squadded.co/) (“Website”), we collect Personal Data about you through cookies, analytic tools and log files. For more information, please read our cookie policy (https://www.squadded.co/cookies-policy). In addition, when you browse and make use of our Website we collect Personal Data relating to you (e.g., once you fill the applicable Website form),including, full name, business name & address, email address, phone number, company name, country, your field and website/e-commerce platform URL, your message/comments, and any other Personal Data you decide to provide/supply us with.
b) We process Personal Data for the following purposes: Squadded will use your Personal Data to allow you to browse and use the Website, to analyze trends, administer the Website, track users’ movement around the Website, to answer your requests and questions; to respond to your questions, comments, and other requests for customer support or information, including information about potential or future services, to provide you a demo and/or atrial when requested by you (e.g., via an online form), to customize your experience, to allow you to participate in our events, to communicate with you(e.g., to send you more information about Squadded Platform), to send you marketing communications and offers that may be of interest to you.
c) Legal basis: In the context of the Website, depending on each case, we rely on consent (e.g., to send you marketing communications), processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g., to provide you a demo)and/or legitimate interest (e.g. to respond to your request).
d) Third parties with whom we share the Personal Data: Please see our cookie policy (https://www.squadded.co/cookies-policy).. We share these Personal Data with 3rd party platforms for the following purposes: CRM tools (e.g., Hubspot), Webflow, Mailchimp, Google (e.g., email provider) and as described in our Cookie Notice.
e) Consequences if you do not provide us the Personal Data: Where we do not process this Personal Data, certain features of the Website would not be available, we would not be able to coordinate a time with or provide you with a demo, we would not be able to communicate with you, including, to send you marketing communications, we would not be able to answer your request and/or respond to your questions, we would not be able to provide support; we would not be able to allow you to participate in our events, and we would not be able to notify you about offers of our services that may be interesting to you.
f) Marketing communications: We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes Mailchimp and CRM tools (e.g., Hubspot). You can unsubscribe to our marketing emails at all times by sending a single email with the subject "BLOCK" to privacy@squadded.co.Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
iii. Contact Details
a) When you attend a marketing event and/or we exchange business cards and you provide us with your Personal Data. We collect the following Personal Data from you: full name, phone number, email address and other Personal Data you decide to provide us with. We collect this Personal Data in order to establish a business connection and send you marketing communications (B2B related communications). Depending on the context, the legal basis we rely on are consent or legitimate interest (i.e., to send you B2B related communications). We share these Personal Data with 3rd party platforms for the following purposes: Mailchimp and CRM tools (e.g., Hubspot). Where we do not process this Personal Data in this manner, we would not be able to establish a business connect and send youB2B related communications.
b) When we use the Personal Data of our Customers (e.g. contact details). We collect the following Personal Data from our customers: Full name, email address, phone number, company name job position, payment information (to the extent that includes Personal Data) and any other category of Personal Data that you decide to share with us. We collect this Personal Data in order to communicate with you for service-related communications (including, technical notices, updates, security alerts and support and administrative messages), to provide you with services and customize your experience, to perform the applicable agreement, to effect and process payment for the services rendered, to provide technical support or troubleshooting related to the services provided to you, to obtain feedback or follow up information about the provision of services, to enforce our terms of use, policies and other contractual arrangements, to prevent misuse of the Platform, and to take any action in any legal dispute and proceeding. Our legal basis for collecting this Personal Data are that processing is necessary for the performance of a contract to which the data subject is party, legitimate interest (e.g. to send you contract-related communications) and/or in order to comply with our legal obligations (e.g. tax laws, bookkeeping laws, etc.). We share these Personal Data with 3rd party platforms for the following purposes: Google (e.g., email provider), Mailchimp and CRM tools (e.g., Hubspot). Where we do not process this Personal Data, we would not be able to communicate with you for service-related communications (including, technical notices, updates, security alerts and support and administrative messages), provide you with services, and customize your experience, perform the applicable agreement, effect and process payment for the services rendered, provide technical support or troubleshooting related to the services provided to you, obtain feedback or follow up information about the provision of services, enforce our terms of use, policies and other contractual arrangements, prevent misuse of the Platform, and take any action in any legal dispute and proceeding.
We will collect your full name and email address to send you marketing communications in accordance with your consent. We share these Personal Data with 3rd party platforms for the following purposes: Google (e.g., email provider), Mailchimp and CRM tools (e.g., Hubspot). You can unsubscribe to our marketing emails at all times by sending a single email with the subject "BLOCK" to privacy@squadded.co. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
c) When we use the Personal Data of our service providers. We collect the following Personal Data from our service providers: Full name, email address, phone number, company name, job position, payment information and any other data our service providers may choose to share with us. We collect this Personal Data in order to contact our service providers and communicate with and perform the applicable agreement with our service providers. Our legal basis for collecting this Personal Data are that processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, legitimate interest (e.g. to perform the contract and contract related communications) and in order to comply with our legal obligations (e.g. tax laws, bookkeeping laws, etc.). We share these Personal Data with 3rd party platforms for the following purposes: CRM tool (e.g., Hubspot) and Google (e.g., email provider). Where we do not process this Personal Data, we would not be able to contact our service providers and perform our agreements with or communicate with our service providers.
d) When you interact with us on our social media profiles (e.g., Facebook, Instagram, Twitter, LinkedIn).We collect the following Personal Data from you: Full name, email address, and any other data our service providers may choose to share with us. We collect this Personal Data in order to contact reply and/or respond to your request and to send marketing communications or additional information of our services (when requested by you). Depending on the context, our legal basis for collecting this Personal Data are consent or legitimate interest (e.g., to send you B2B related communications. We share these Personal Data with 3rd party platforms for the following purposes: Mailchimp and CRM tools (e.g., Hubspot). Where we do not process this Personal Data, we would not be able to reply and/or respond to your request and will not be able to send marketing communications or information of our services (when requested by you).
e) Advertising Partners. Through our Website, we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile/website identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising. We allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your Personal Information with third party advertising partners, you may let us know.
Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
2.1. Security. We have implemented appropriate technical, organizational and security measures designed to protect your Personal Data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
2.2. Retention of your Personal Data. Your Personal Data will be stored until we delete the record and we proactively delete it or you send a valid deletion request, please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.
4.1. External transfers: Where we transfer your Personal Data outside of EU/EEA (for example to third parties who provide us with services), we will generally obtain contractual commitments from them to protect your Personal Data. When Squadded engages in such transfers of Personal Data, it relies on i) Adequacy Decisions as adopted by European Commission on the basis of Article 45 of Regulation (EU) 2016/679 (GDPR), or ii) Standard Contractual Clauses issued by the European Commission. Squadded also continually monitors the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the GDPR.
5.1. Rights: The following rights(which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):
5.2. You can exercise your rights by contacting us at privacy@squadded.co. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
5.3. Deleting your account: Should you ever decide to delete your account, you may do so by emailing privacy@squadded.co. If you terminate your account, any association between your account and Personal Data we store will no longer be accessible through your account.
6. USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect Personal Data from, and/or about children under the age of eighteen (18). If you are under the age of eighteen(18), do not provide any Personal Data to us without involvement of a parent or a guardian. For the purposes of the GDPR, we do not intend to offer information society services directly to children. In the event that we become aware that you provide Personal Data in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such Personal Data, please contact us at privacy@squadded.co.
7. INTERACTION WITH THIRD PARTY PRODUCTS. We enable you to interact with third party websites, mobile software applications and products or services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
8. LOG FILES. We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
9. ANALYTIC TOOLS
We reserve the right to remove or add new analytic tools.
10. SPECIFIC PROVISIONS APPLICABLE UNDER CALIFORNIA PRIVACY LAW
10.1. California Privacy Rights: California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@squadded.co. Please note that we are only required to respond to one request per customer each year.
10.2. Our California Do Not Track Notice (Shine the Light): Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers, but we may allow third parties, such as companies that provide us with analytics tools, to collect personally identifiable information about an individual consumer’s online activities over time and across different web sites when a consumer uses the Services.
10.3. Deletion Of Content From California Residents: If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. To remove, please send an email to privacy@squadded.co. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require us to enable removal of content.
11. CONTACT US. If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@squadded.co.
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